Shipping policy

 

Processing time

All orders are processed within 1–3 business days after payment confirmation.
During high demand periods, processing may take slightly longer.

Shipping time

We work with international suppliers, which means shipping times may vary depending on the destination.

Processing time

Canada & USA: 7 – 15 business days
Europe: 7 – 15 business days
Other countries: 10 – 20 business days
These timeframes are estimates only and are not guaranteed.

Shipping origin

Some products may be shipped from international warehouses (including Asia, Europe, or North America) depending on product availability and supplier location.

Shipping fees

We currently offer:
Free shipping on most products (if applicable to your store settings) or
Shipping fees calculated at checkout (depending on product and destination)

Order tracking

Once your order is shipped, you will receive a tracking number via email.
Tracking information may take 2–5 days to become active.

Delivery delays

Delivery delays may occur due to:
Customs processing
High shipping demand periods

Carrier delays

External events beyond our control
We are not responsible for delays once the order has been shipped.

Incorrect address

It is the customer’s responsibility to ensure the shipping address is correct.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

Lost or stolen packages

Naliaglow is not responsible for lost or stolen packages marked as “delivered” by the carrier. In such cases, the customer must contact the shipping carrier directly.

Questions

If you have any questions about your order, please contact us:
📧 support@naliaglowcare.com